Privacy Policy

Information We Collect

Personal Information

When you contact us for appliance repair services, we may collect:

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Contact Information: Name, phone number, email address, and physical address
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Appliance Details: Brand, model, serial number, and description of the issue
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Service History: Previous repairs, service dates, and technician notes
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Payment Information: For billing purposes (not stored on our servers)

How We Use Your Information

We use the information we collect to:

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Provide Services: Schedule appointments, diagnose issues, and complete repairs
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Communication: Contact you about appointments, service updates, and follow-ups
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Service Records: Maintain accurate records of your appliance's service history
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Quality Improvement: Analyze service trends to improve our offerings

Information Protection

We implement appropriate security measures to protect your personal information:

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Physical Security: Secure storage of paper records and service documentation
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Digital Security: Password-protected systems and encrypted communications
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Staff Training: Employees trained in privacy practices and data protection
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Limited Access: Only authorized personnel have access to customer information

Your Privacy Rights

You have the right to:

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Access: Request information about how we use your data
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Correction: Request corrections to inaccurate information
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Opt-out: Choose not to receive marketing communications

Questions About Privacy?

If you have questions about our privacy practices or would like to exercise your privacy rights, please contact us:

Phone: (270) 688-0343
Email: info@calimerocaferacer.com
Address: 2690 Burton Road, Utica, KY 42376

Data Sharing

How We Share Information

We do not sell or rent your personal information to third parties. We may share information in the following circumstances:

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Service Providers: Trusted partners who assist with scheduling, billing, or technical support
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Legal Requirements: When required by law or to protect our rights
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Business Transfers: In connection with a merger, acquisition, or sale of assets
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With Your Consent: When you explicitly authorize us to share your information

Your information is handled with the same care as our service work

Cookies and Website Tracking

Our website may use cookies to enhance your experience and analyze site usage. Cookies help us:

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Improve Functionality: Remember your preferences and settings
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Analyze Traffic: Understand how visitors use our website
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Enhance Security: Detect and prevent fraudulent activity

Data Retention

We retain your information for as long as necessary to provide our services and as required by applicable laws. This typically includes:

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Service Records: 7 years for warranty and service history purposes
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Financial Records: As required by tax and accounting regulations
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Contact Information: Until you request removal or stop doing business with us

Your Choices

You can control how your information is used:

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Update Preferences: Contact us to update your communication preferences
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Access Records: Request copies of your service and account information
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Opt-out Marketing: Unsubscribe from promotional communications at any time
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Request Deletion: Ask us to delete your information (subject to legal requirements)

Privacy Policy Updates

We may update this privacy policy from time to time. When we do, we will post the changes on this page with an updated effective date. We encourage you to review this policy periodically.

Last updated: December 2025