Terms and Conditions
Service Policies and Customer Agreements
Our Terms and Conditions
Understanding our service policies helps ensure a smooth experience for both you and our technicians.
1. Service Agreements
By scheduling service with Farmer's Appliance Parts & Services, you agree to our service terms. Our technicians will arrive within the scheduled timeframe and perform diagnostics to identify the issue with your appliance.
We provide upfront pricing before beginning any work. You approve the estimated cost, and we proceed only with your authorization. Our service calls include a diagnostic fee, which is waived if you proceed with repairs.
2. Payment Terms
Payment is due upon completion of service. We accept major credit cards, debit cards, and cash payments. For large repairs, we may require a deposit before ordering parts.
Returned checks are subject to a processing fee. Unpaid balances over 30 days may incur late fees and may result in suspension of future service until the balance is resolved.
3. Parts and Warranties
We use genuine manufacturer parts whenever possible. All parts installed by our technicians carry a 90-day warranty covering defects and functionality.
Labor performed by our technicians is guaranteed for 30 days. If the same issue reoccurs within this period, we will return and correct the problem at no additional charge.
4. Service Cancellations
We understand that circumstances change. Please cancel or reschedule at least 24 hours before your appointment to avoid a cancellation fee.
Cancellations made less than 24 hours before the appointment may incur a diagnostic fee to cover our technician's time and travel.
5. Limitation of Liability
Farmer's Appliance Parts & Services is not liable for pre-existing damage to your appliance or property. Our technicians will document any existing damage before beginning work.
Our total liability for any claim is limited to the amount paid for services rendered. We recommend removing valuable items from the work area before service.
6. Customer Responsibilities
Please ensure clear access to your appliance at the time of service. Remove items from on top of or around the appliance that might obstruct our technician's work.
Inform us of any pets in the home so we can take appropriate precautions. If appliances are built-in, please ensure they can be safely accessed for removal if necessary.
Additional Important Information
Privacy Policy Reference
Any personal information collected during the service process is handled according to our Privacy Policy. We do not share customer information with third parties for marketing purposes.
Contact us if you have questions about how we handle your data or wish to update your information.
Changes to Terms
We may update these terms periodically. The current version posted on our website takes effect immediately. Continued use of our services constitutes acceptance of updated terms.
For questions about these terms, please contact our office during normal business hours.
Questions About Our Policies?
Our team is happy to clarify any terms or conditions.
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